Frequently asked questions

Find answers to common questions and how we can help support your healthcare journey.
Still have questions? Call us: (239) 908-3187

General

Switching to PharmacyGo

Pricing & Insurance

Delivery

Support & Advice

Online Account

For Providers & Partners

How does PharmacyGo Work?

Ask your doctor to send your prescription directly to PharmacyGo or ask us to transfer refills from your old pharmacy. We'll look for any savings, including coupons and assistance programs, and reach out when it's time to schedule your delivery.

Do you carry my medication?

Yes. As a full-service pharmacy, PharmacyGo can fill nearly all medications, including specialty, over-the-counter, brand, and generic. PharmacyGo's pharmacists have deep expertise in many clinical areas, including heart and lung health, fertility, HIV/PrEP/HRT, diabetes and more.

Will I be covered by my insurance?

We accept most major insurance plans, including government-administered plans, and always work to get you the lowest price.

Will my medications cost more with PharmacyGo?

No. Your copay stays the same at PharmacyGo. Our team works tirelessly behind-the-scenes to find you the best price.

How do I transfer my prescription from my old pharmacy to PharmacyGo?

We'll take care of it for you. Request a transfer online at epharmacygo.com, or by calling us at (239) 908-3187. We'll coordinate the transfer and search for any savings on your medications. Because the transfer relies on your current pharmacy to provide information, it may take up to a few business days for the transfers to complete. When it's ready, we'll reach out to schedule your delivery.

How do I send a new prescription to PharmacyGo?

Just tell your doctor that PharmacyGo is your pharmacy of choice. As soon as your prescription is ready, we'll send a text or give you a call to schedule your delivery. It's really that simple. Share our pharmacy details with your provider.

How can I refill my medication?

We coordinate with your doctor and insurance company to make sure you never run out of the medication you need. We'll remind you to schedule a delivery when a refill is ready, and you can opt into automatic refills online, in the app or by calling us at (239) 908-3187.

How much does it cost to use PharmacyGo?

Your copay stays the same at PharmacyGo and you can select one of our many delivery options. We'll transfer your prescriptions from your old pharmacy, investigate savings, and deliver your prescriptions right to your door. We accept most major insurance plans, including government-administered plans, and help you find the lowest price we can. If you'd like to receive a quote on how much you'd pay for your medication with us, fill this form or call us at (239) 908-3187.

Can I use my FSA/HSA with PharmacyGo?

Yes, you can use your FSA/HSA cards with PharmacyGo. You can manage your payment options - including debit and credit cards and automatic funds transfer — in the app or by calling our team at (239) 908-3187.

Do you price match other pharmacies or accept prescription discount programs?

At PharmacyGo, all savings options are automatically applied to find you the lowest price possible. Our team locates all coupons, copay cards and manufacturer savings programs for your prescriptions and even identifies alternative options that are covered by your insurance when needed. We do this for every prescription, so you don't have to do any research to understand your savings options.

You'll have more cost transparency at PharmacyGo than at other pharmacies. And if you aren't using insurance for your prescriptions, we offer competitive cash pricing and automatically apply coupons and savings programs.

How do I schedule a delivery?

The easiest way to manage your deliveries is through the app. Download the app by following the link you will receive in a text message. Once logged in, you'll be able to select the delivery date and window that works best for you. If you did not receive a text for the app please contact us.

Is PharmacyGo available in my neighborhood?

PharmacyGo is growing quickly to bring our service to many new communities. We offer next-day courier delivery to patients throughout Florida. Search your zip code to see if we service your area.

Is delivery free?

Yes. Once we've processed your prescription, we'll give you multiple delivery windows to choose from - including free and paid express options - so you can pick what's best for you.

Who will deliver my medication?

We offer delivery options from multiple delivery services - including via couriers - to ensure you receive your medications when you need them. You can track and modify your delivery through the app.

Can someone else sign my delivery?

In most instances, you can designate a safe place for medications to be left if you will not be home to receive the delivery directly. For controlled substances and medications more than $2000, your signature will be required, or you can designate an authorized representative to sign in your place.

Do I need to be home for delivery?

No, in most instances, you can designate a safe place for medications to be left if you will not be home to receive the delivery directly. For controlled substances and medications more than $2,000, your signature will be required, or you can designate an authorized representative to sign in your place.

Can I chat directly with the pharmacists?

Yes, our pharmacists and technicians are just a call away: Monday through Friday 9 am - 6 pm and Saturday from 9 am - 1 pm.

Does PharmacyGo have specialists in my therapeutic area?

Our pharmacists are experts in every aspect of care, from everyday issues like the common cold to complex conditions like fertility treatments, HIV/PrEP/HRT, diabetes, heart and lung health, and more.

What are your hours of support?

Our team is available six days a week, Monday through Friday 9 am - 6 pm and Saturday from 9 am - 1 pm.

Is there an app to use as a PharmacyGo patient?

Yes. The app is the best way to get the most of your PharmacyGo experience. Download our app (iOS and Android) for easy access to your account on the go. You can request refills, schedule upcoming deliveries, and track your courier all from your device.

How can I schedule delivery and payment online?

Schedule a delivery and manage payment options anytime by logging into your app or by contacting our team at (239) 908-3187.

How can PharmacyGo help my practice?

We're a full-service pharmacy that handles insurance benefits coordination and price investigations for your staff and your patients. We make sure your patients get their medications on time, at the best price, and offer delivery options so patients can receive their medication at the day and time that works best for them.

Do patients have to use the app in order to use PharmacyGo?

No. While the app isn't required, it is a secure and convenient way to manage prescriptions and deliveries. Your patients can also easily manage their prescriptions and schedule deliveries over the phone with our team or stop by.

Do you carry specialty medications for my therapeutic area?

Yes. As a full-service pharmacy, PharmacyGo can fill nearly all medications, including specialty, OTC, brand and generic. PharmacyGo pharmacists are available to answer questions from members and providers.

Is PharmacyGo free to use for my practice and for our patients?

Yes. PharmacyGo's services are free to use for both your practice and your patients. Copays stay the same for your patients and our care team is available to help them navigate their prescriptions and insurance at no extra cost. Patients can select the delivery options that work best for them, including many free options.

Frequently asked questions

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